Response time
Email and ticket based support are the best ways to provide fast and accurate support. We have our support staffs online for responding to any queries that you may have. To open a ticket, all you have to do is to send a mail to our email address support@sunshellhosting.com. We offer 24x7 support via our ticket system. You will receive replies to your emails even though you may find us offline in chat. Most webhosting companies don't show their ticket response time. However, we believe in complete transparency and here is our ticket response time for each and every tickets that we receive. These details are fetched live from our ticketing system.
Listed below are the last 50 tickets that we handled through our support ticket system. The tickets list includes tickets from Billing, Support, Abuse and Pre-sales department.
Opening a ticket is easy. Simply send a mail to support@sunshellhosting.com and it will create a ticket. You will get an instant reply from us acknowledging the creation of ticket with the ticket id mentioned in it. You can also open a ticket from our Billing Portal. We gurantee that you will receive a response from our for your query within 12 hours. Our average response time is 15 minutes.
| Ticket # | Created At | Ticket Replied After |
|---|---|---|
| 941879 | 2012-02-22 22:18:40 | 11 minutes, 22 seconds |
| 791622 | 2012-02-22 18:19:22 | 37 seconds |
| 171690 | 2012-02-22 13:55:12 | 4 minutes, 50 seconds |
| 556597 | 2012-02-21 17:40:02 | 5 minutes |
| 772754 | 2012-02-21 17:01:18 | 1 minute, 16 seconds |
| 630572 | 2012-02-21 04:42:02 | 3 minutes |
| 869522 | 2012-02-20 23:39:03 | 5 minutes, 59 seconds |
| 218573 | 2012-02-20 14:17:02 | 4 minutes, 28 seconds |
| 139198 | 2012-02-20 12:21:46 | 8 minutes, 17 seconds |
| 176179 | 2012-02-19 21:42:48 | 2 minutes, 14 seconds |
| 342197 | 2012-02-19 20:09:02 | 7 minutes, 18 seconds |
| 199389 | 2012-02-19 20:08:02 | 6 minutes, 59 seconds |
| 990041 | 2012-02-19 16:39:50 | 4 minutes, 21 seconds |
| 725269 | 2012-02-19 10:28:02 | 2 minutes |
| 126092 | 2012-02-19 02:34:08 | 10 minutes, 53 seconds |
| 136887 | 2012-02-19 00:33:02 | 12 minutes, 1 second |
| 745376 | 2012-02-18 12:39:21 | 53 seconds |
| 110871 | 2012-02-18 06:49:09 | 10 minutes, 53 seconds |
| 592571 | 2012-02-17 16:32:38 | 12 minutes, 24 seconds |
| 559853 | 2012-02-17 16:15:30 | 14 minutes, 32 seconds |
| 316220 | 2012-02-17 11:07:02 | 7 minutes, 59 seconds |
| 462775 | 2012-02-16 19:18:06 | 11 minutes, 56 seconds |
| 314777 | 2012-02-16 19:18:03 | 7 minutes, 34 seconds |
| 194919 | 2012-02-15 15:52:20 | 7 minutes, 42 seconds |
| 170466 | 2012-02-15 09:39:01 | 2 minutes, 27 seconds |
| 500734 | 2012-02-15 07:19:16 | 10 minutes, 46 seconds |
| 892135 | 2012-02-15 02:42:02 | 3 minutes |
| 711963 | 2012-02-14 11:51:03 | 9 minutes |
| 292967 | 2012-02-14 10:59:05 | 49 seconds |
| 166469 | 2012-02-13 22:55:02 | 5 minutes |
| 610272 | 2012-02-13 22:27:25 | 2 minutes, 37 seconds |
| 518715 | 2012-02-13 08:53:06 | 7 minutes |
| 362411 | 2012-02-13 08:08:34 | 6 minutes, 28 seconds |
| 992405 | 2012-02-13 06:07:05 | 8 minutes, 53 seconds |
| 849684 | 2012-02-13 06:06:03 | 8 minutes, 59 seconds |
| 431362 | 2012-02-12 20:42:54 | 2 minutes, 8 seconds |
| 210946 | 2012-02-12 20:26:06 | 3 minutes, 57 seconds |
| 629683 | 2012-02-12 17:31:02 | 14 minutes, 6 seconds |
| 114219 | 2012-02-12 13:25:48 | 4 minutes, 14 seconds |
| 956936 | 2012-02-12 08:21:34 | 8 minutes, 28 seconds |
| 838484 | 2012-02-11 06:50:19 | 9 minutes, 44 seconds |
| 663099 | 2012-02-10 16:11:33 | 3 minutes, 29 seconds |
| 140467 | 2012-02-09 22:20:04 | 1 minute, 21 seconds |
| 914147 | 2012-02-09 13:39:13 | 5 minutes, 49 seconds |
| 457615 | 2012-02-09 03:59:02 | 1 minute |
| 855756 | 2012-02-08 18:45:34 | 14 minutes, 28 seconds |
| 501833 | 2012-02-08 08:53:16 | 5 minutes, 16 seconds |
| 260607 | 2012-02-07 12:44:43 | 3 minutes, 51 seconds |
| 302442 | 2012-02-07 08:57:30 | 3 hours, 40 minutes, 37 seconds |
| 576501 | 2012-02-07 08:43:07 | 7 minutes, 55 seconds |